• We will be persistent in our pursuit of competitive advantage, acting always with the highest integrity in so doing
• We will take responsibility for our personal actions and that of our business unit, taking full responsibility of the commitments we enter into to ensure they are met
• We will at all times manage our company’s business, its assets and resources responsibly as if they were our own
• We will have fun while striving to excel

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1. We commit to the vision and mission of our company and in so doing, we will control our own destiny.
2. We will jealously guard the image and reputation of our company in all our dealings

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• We will be the preferred employer in our industry, embracing diversity, developing our people and rewarding performance with competitive compensation
• We will work together as a team, treating each other with dignity, fairness and respect, and fostering an environment where people’s ideas and contributions are valued
• We will lead our associates by example, striving to be a role model in all we do
• We will empower our leaders giving them latitude to manage within agreed parameters, whilst offering support and assistance as necessary
• We will demand high standards of our performance and integrity from all associates and we will insist on open and honest communication at all levels at all times
• We will foster a safe learning environment, not penalising failure, except the failure to learn from our mistakes

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• We will continually develop our knowledge and understanding of our customers business and aspirations
• We will ensure that our price for value (service and quality) proposition is unrivalled in our industry
• We will strive to ensure that we offer a service that will delight our customers thereby forging strong alliances that will ensure our own success
• We will leverage our relationship with customers to maximise marketing opportunities

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• We will work towards long-term mutually beneficial relationships with our suppliers
• We will use our suppliers as partners in getting us the best cost, service, quality and innovation to the benefit of our customers.
• We will insist on cost transparency from our suppliers at all times
• We will pay our suppliers on time every time

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